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National Fuel Reminds Customers to Call Before You Dig

The season of home improvements is upon us. Before you put your shovel in the ground,
The season of home improvements is upon us. Before you put your shovel in the ground, National Fuel Gas Distribution Corporation (National Fuel or the Utility) reminds homeowners and professional contractors to Call Before You Dig. Prior to planning any excavation projects this year, call 811, the toll-free national Call Before You Dig phone number, or visit http://www.call811.com.
New York and Pennsylvania state law requires residents to call 811 - a free service - prior to digging projects to prevent accidental damage to underground utility lines.

The national 811 phone number connects callers with local One Call Centers. Operators record the excavation locations and notify National Fuel of the callers' plans. National Fuel then dispatches professional locators to mark the approximate locations of its lines for free. It's a fast, easy way to protect against or harming yourself or those around you.

In New York, homeowners and contractors should call 811 at least 2, but no more than 10 business days, in advance of the start of their projects to allow time for requests to be processed. This does not include the date of the call. Once your project is underway, and in observance of the markings, you are required to stop using heavy equipment and hand dig within 2 feet of either side of the markings.

In Pennsylvania, homeowners and contractors should call 811 at least 3, but no more than 10 business days, in advance of the start of their projects to allow time for requests to be processed. This does not include the date of the call. Once your project is underway, and in observance of the markings, you are required to stop using heavy equipment and hand dig within 2 feet of either side of the markings.

"All excavation projects require a call - even small or shallow digging projects like planting trees and shrubs, or installing a fence or mailbox," said Emily Ciraolo, spokesperson for National Fuel. "If you damage an underground utility line while digging, you run the risk of harming yourself or those around you, disrupting service to an entire neighborhood and potentially being held responsible for fines and repair costs."

Along with Call Before You Dig, National Fuel cautions home owners that if you smell gas, you should act fast and call 1-800-444-3130. Gas leaks can be serious, and if you notice a smell like rotten eggs or suspect a gas leak, contact the Utility immediately. To learn more about natural gas safety, visit http://www.nationalfuelgas.com/forhome/gassafety.aspx..

National Fuel Gas Distribution Corporation is the Utility segment of National Fuel Gas Company, a diversified energy company that is engaged in a number of natural gas-related activities. The Utility provides natural gas service to approximately 735,000 customers in Western New York and northwestern Pennsylvania. To learn more about natural gas safety, visit http://www.NationalFuelGas.com.


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